About the customer

The client is a large Norwegian municipality known for its strong focus on innovation, digital transformation, and high-quality health and welfare services. The municipality serves a substantial population and employs several thousand people across its Health and Care division.

Project scope

After implementing a comprehensive Electronic Patient Journal (EPJ) system, the municipality recognized the need to establish a Welfare Competence and Support Center. The goal was to ensure consistent use of digital tools, standardize work processes, and drive continuous improvement across health and welfare operations.

Akselera’s role, deliverables, and results

Akselera provided interim leadership and management consulting expertise to design, establish, and operate the new competence center. Our consultants defined the center’s structure, governance model, and best-practice processes for e-health and welfare technology.

Acting as both process owners and interim managers, we implemented performance management frameworks and ensured alignment between technology, processes, and organizational goals.

Akselera also managed the transition to permanent leadership, securing long-term competence and sustainable operations.

Today, the competence center supports more than 5,000 employees, enabling better coordination, higher efficiency, and continuous improvement in the municipality’s Health and Care services.