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How to succeed with implementing Welfare Technology

Too often, deployment of new technology in general neglects the human factor. The latest research reports in Norway within Welfare technology points out lack of; change management, work processes reengineering, training of healthcare personnel and deployment management.

A management of organizational change approach: Akselera facilitated a systemic, engagement-oriented and work process-focused approach, to the management in the municipality. This enabled the change collaboration within the municipality between leaders, managers and healthcare staff in redesign of work processes and deployment of welfare technology.

Benefits for the municipality: Improved resource utilization (cost saving): using technology for monitoring - and people for delivering care. Harmonized work processes that are adopted by all employees.

The need for the proactive change management: It will not necessarily lead to success for a municipality by simply purchasing the most advanced welfare technology in the market. Research shows that the effect by the municipalities performance critically depends on how these technologies are deployed. Successful deployment of welfare technologies requires among other things a human resource strategy to develop the necessary worker skills and engage them in the process.

Cisco has released a report on technology projects, and the survey showed that three out of four projects failed. Those who make it focus on cooperation, sharing and human relations succeed.

The change challenges in an organization: The change challenge that faces IT and other departments in the municipalities when welfare technology initiatives are introduced is to engage the healthcare staff most impacted, exactly those who often feel quite threatened by these kinds of initiatives. They have emotional reactions because they often have insufficient information about the scope of the change, the training implications, and the potential impact on role changes.

Key message for deployment of Welfare Technology: Project management, work process redesign, training employees in new work process, deployment management and finally the matrix governance model across different sectors in the Municipality.

The official Norwegian definitions of welfare technology are; «Technology that can contribute to increased security, security, social participation, mobility and physical and cultural activity, and strengthens the individual's ability to manage himself in everyday life despite illness and social, mental or physical impairment. Welfare technology can also serve as support for relatives and otherwise help improve accessibility, resource utilization and quality of service. Welfare technology solutions can in many cases prevent the need for services or institutional admission. "(NOU 2011: 11" Innovation in Care ")

By Akselera | 13 October 2017

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